To create a new report from one of the existing Standard Reporst just press the "Add Report" Button


Choose one of the 4 standard reports


Voice Channel Inbound

Omni-Channel

Email-Channel

Dialer



We recommend that you always start with one of the Standard Reports. If you are experienced with Connectel Insights you can also create a new empty report and build it from scratch but this is harder than starting with the standard report and editing that.