Create Staff

In this category you will find guide to setting up your staff in the Connectel Plattform

1. Start with this article
This is the main article describing how you set up your Connectel system for the first time. If you already are familiar with the system and just want to lo...
Tue, 8 Sep, 2020 at 12:38 PM
Create Supervisor/User
To create a new Supervisor (User) you click staff > users in the left menu Click on the plus sign in the bottom right corner. Fill out the di...
Tue, 8 Sep, 2020 at 12:39 PM
Create Agents
To create a new Agent you click staff -> Agents in the left menu Click on the plus sign in the bottom right corner. Fill out the different fi...
Tue, 8 Sep, 2020 at 12:40 PM
Create Teams
To create a Team go to Staff -> Teams Click on the plus sign in the bottom right corner. Fill out the different fields: NameĀ = Name of th...
Tue, 8 Sep, 2020 at 12:40 PM
Add Agents to Team
To add agents to team you go to Staff -> Teams Click in the three dots at the rights side of the team you would like to add agents to. Then pre...
Tue, 8 Sep, 2020 at 12:40 PM
Optional: Create Pauses
To create a new pause status go to "Tools" > "Pauses" Press the plus sign in the lower right corner to add a new pause ...
Wed, 30 Sep, 2020 at 11:22 AM