Inbound Voice

In this category you will find step by step instructions on how to set up you inbound voice channel

Create Voice Queues
Create Voice Queues Creating voice queues are done from voice/voice queues menu. Click on the plus sign in the bottom right corner. ...
Fri, 18 Sep, 2020 at 9:32 AM
Create Working Hours
To add working hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right corner  Add a name and a descr...
Fri, 11 Sep, 2020 at 9:53 AM
Create Temporary Closed hours
To add temporary closed hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right corner  Add a name an...
Fri, 18 Sep, 2020 at 3:53 PM
Add Sound Files
To add a new soundfile, you click Tools > Sounds in the left menu. Click on the upload sign in the bottom right corner. Click on upl...
Fri, 18 Sep, 2020 at 3:33 PM
Create IVR (Cally Square)
To create a new IVR you click on Cally Square -> Projects Click on the plus icon in the bottom right corner Fill out the different fields:  ...
Mon, 28 Sep, 2020 at 10:08 AM
Create Inbound Route
To create a new Inbound Route you first go to Voice > Inbound Routes Then press the plus sign in the lower right corner Then you add th...
Fri, 25 Sep, 2020 at 1:08 PM
Optional: Create Contact Lists
To create a contact list you first go to "Contact Manager" > List Then you press the plus sign in the right lower corner. Giv...
Mon, 28 Sep, 2020 at 8:56 AM
Optional: Create Triggers
If you want to open/create a contact automatically when the agent answers a call you will need to create a trigger. Go to Tool > Triggers Pr...
Mon, 28 Sep, 2020 at 9:09 AM
Optional: Create Global Disposition
To create global conditions that are available for all interactions go to Tools > Dispositions Then press the plus sign in the lower right corne...
Mon, 28 Sep, 2020 at 9:10 AM