Chat

In this category you will find guides to set up you Chat channel

Create Contact List
To create a contact list you first go to "Contact Manager" > List Then you press the plus sign in the right lower corner. Giv...
Mon, 28 Sep, 2020 at 9:07 AM
Create Chat Queue
To create an Caht queue you go to "Chat" > "Chat Queues" Then press the plus sign in the lower right cornerĀ  Give t...
Wed, 30 Sep, 2020 at 9:57 AM
Create Working Hours
To add working hours you go to Tools > Intervals To add a new intervall press the plus sign in the lower right cornerĀ  Add a name and a descr...
Mon, 28 Sep, 2020 at 9:08 AM
Create Chat Website
To create a new chat website you go to "Chat" > "Chat Website" and press the plus sign in the lower right corner. Fill out t...
Wed, 30 Sep, 2020 at 4:55 PM
Optional: Create Tags
To create tags to go Tools > Tags Then press the plus sign in the lower right corner to create a new tag. Give it a name, a description...
Wed, 30 Sep, 2020 at 9:56 AM
Optional: Create Global Canned Answers
Global Canned Answers will be available in all text based interactions regardless of channel. To add Global Canned Answers you go to "Tools" &...
Wed, 30 Sep, 2020 at 9:56 AM
Optional: Create Global Dispositions
To create global conditions that are available for all interactions go to Tools > Dispositions Then press the plus sign in the lower right corne...
Mon, 28 Sep, 2020 at 9:08 AM